Privacy Policy

AZ Counsellors Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or services, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Data controller: AZ Counsellors Ltd, 2 Castle Mews, Rugby, England, CV21 2XL. Registered in England & Wales, company no. 15650754. Contact: info@azcounsellorsltd.com.

The information we collect

• Identity & contact data: name, date of birth, nationality, passport/visa details, address, phone, email.
• Case data: immigration history, qualifications, employment, academic and family information.
• Special category data: where relevant — biometric, health, and criminal-conviction information, processed only where the law allows and, where required, with your explicit consent.
• Payment & website data: booking/transaction details and cookie/technical data.

How and why we use your data

• To provide our services (performance of our contract with you).
• To meet legal and regulatory obligations, including record-keeping and lawful requests.
• To communicate with you and improve our services (legitimate interests).
• For marketing — only with your consent, which you can withdraw at any time.

Who we share data with

Only as needed to deliver your service — e.g. UK Visas & Immigration and relevant embassies, universities, prospective employers/sponsors, and our trusted IT and payment providers. We never sell your data. As we assist with applications to Canada, the UK and Australia, your data may be transferred outside the UK with appropriate safeguards.

How long we keep it

We retain client records in line with our regulatory and legal obligations, then securely delete or anonymise them.

Your rights

You can access, rectify, erase, restrict or object to processing, request portability, and withdraw consent. To exercise these rights, contact us using the details above. You may also complain to the Information Commissioner’s Office (ico.org.uk).

This page is provided for general information and is not legal advice. Please review with a qualified professional before relying on it.